Hard FM services, followed through to the fix
Planned maintenance, repairs, contractor attendance and planned works across every building system, delivered by our own staff and KPI-managed specialists for owners, managing agents and occupiers.
- Heating plant servicePlanned and preventative maintenanceBookedCompleted
- Entrance door defectNamed owner assignedLoggedFixed and verified
- Specialist visitAccess arranged, contractor briefedScheduledAttended
- Completion evidenceJob notes, photos and sign-offPendingAdded to report
An example of how jobs move to a clear outcome. Not a real property.
Scope
What our hard FM service covers
Our hard FM scope has no system exclusions. We look after the building fabric and the mechanical, electrical and plumbing services that keep it running.
- Planned and preventative maintenance: routine servicing booked, attended and recorded
- Repairs and building defects: the fix agreed, done and confirmed
- Contractor attendance: access arranged, specialists briefed, visits verified
- Planned works: timing, access and occupier disruption agreed in advance
- Records and evidence: job notes, photos and completion details kept together
- Building fabricScheduledCovered
- Heating and coolingScheduledCovered
- Electrical and lightingScheduledCovered
- VentilationScheduledCovered
- Plumbing and drainageScheduledCovered
- Doors and accessScheduledCovered
Delivery
Who carries out the work
Quality should not depend on which company happens to attend. Where a task needs a particular specialism, we bring in the right specialist and stay accountable for the result.
Our own staff
Homoon FM's own team delivers and coordinates day-to-day hard FM.
Specialists held to KPIs
Every subcontractor works to KPIs we set, and performance is measured against them.
One accountable manager
One provider for every building system, with no exclusions to work around.
Service commitments
Defined attendance times
Emergencies are attended within 2 hours, 24 hours a day, 7 days a week, including nights, weekends and bank holidays.
24/7, every day of the year.
For issues that are not emergencies.
Every reported issue receives a response.
Until the issue is closed.
How we work
Every issue needs a status, an owner and a next step
- 1
Capture
Logged with location, urgency and evidence such as photos or occupier reports.
- 2
Assign
A named owner takes responsibility; the job goes to our team or a suitable specialist.
- 3
Attend and follow up
Attended within the defined times, with progress updates until closed.
- 4
Verify and close
Checked before closure, so "attended" is never confused with "fixed".
- 5
Report
Monthly reporting, with work orders, PPM and inspections in the client portal.
Who it is for
Built for the people responsible for the building
Owners and investors
Maintenance handled without chasing contractors yourself.
Managing agents
A delivery partner to keep building services moving.
Corporate occupiers
Clear visibility of what is done and outstanding under repairing obligations.
Any property type
Whole buildings or single floors: offices, retail, mixed-use, industrial, warehouse, leisure and student accommodation.
One team
Hard FM and the rest of your property
Repairs often start as reactive call-outs, statutory checks generate remedial works, and the fabric affects cleaning and front-of-house. One team sees the whole picture.
Questions
Frequently asked questions
What is the difference between hard FM and soft FM?
Hard FM relates to the physical building and its systems, such as maintenance, repairs and planned works. Soft FM covers the services that make a building pleasant and usable day to day, such as cleaning, waste, security and front-of-house.
Are any building systems excluded?
No. Our hard FM scope covers all building systems. Where specialist skills are needed, we use specialist subcontractors who work to KPIs set by Homoon FM.
How quickly will you attend?
Emergencies are attended within 2 hours, 24/7, including nights, weekends and bank holidays. Non-emergency issues are attended within 48 working hours. Every reported issue receives a response within 24 working hours, and progress updates are provided within 72 hours.
How will we know what work has been completed?
Monthly reporting covers open issues, completed works, recurring problems and contractor performance, and work orders and PPM can be viewed through the client portal.
Can you look after a single floor rather than a whole building?
Yes. We take on hard FM for whole buildings or for single floors, anywhere in the UK.
Talk to us about hard FM
Maintenance slow, poorly recorded or hard to follow?
Tell us about the property type, its location and the issues you want to bring under control, and Homoon FM will come back with a practical next step.