Facilities and property management, run as one service
Hard FM, soft FM and property management for owners, investors, managing agents and occupiers, with particular experience in purpose-built student accommodation. In English and Chinese.
- Planned maintenance visitBooked, attended and recordedCompleted
- Building defectNamed owner assignedIn progress
- Emergency call-outAttended 24/7Within 2 hours
- Completion evidenceNotes, photos and sign-offVerified
- Cleaning checkAgainst the agreed specificationMeets standard
- Reception and common areasRoutine walk-roundMeets standard
- Bin store shortfallLogged with photo and locationBeing corrected
- Subcontractor KPIsReviewed in monthly reportingMonthly
- Rent collectedOn the owner's behalfClient account
- Service charge budgetCosts apportioned between occupiersPrepared
- Annual building inspectionFindings turned into tracked actionsScheduled
- Owner reportOpen issues, works and risksMonthly
An example of what owners see. Not a real property.
HOMOON FM
Three services, one accountable manager
Keep the building working, keep it presentable, and keep its finances in order. Take one service or all three, for a whole building or a single floor.
Hard FM
The building fabric and the mechanical, electrical and plumbing services that keep it running, with no system exclusions.
- Planned and preventative maintenance
- Repairs and building defects
- Contractor attendance and planned works
- Records and completion evidence
Soft FM
The day-to-day services occupiers notice. There is no fixed package: each specification is scoped to the building.
- Cleaning to agreed specifications
- Waste management and bin stores
- Security and front-of-house
- Routine walk-rounds and quality checks
Property management
Day-to-day building control and the finances behind it, reported back clearly so owners stay in control.
- Annual building inspections
- Rent collection into a client account
- Service charge budgets and year-end audit
- Monthly owner reporting
Student accommodation
Experience managing purpose-built student accommodation
With students living on site, common areas, safety systems and fast repairs directly affect daily life, and busy periods such as move-in and move-out need careful planning.
- Residents on site around the clock
- Emergencies attended 24/7 within 2 hours
- Common areas and safety systems kept in order
- Monthly reporting for owners and operators
- Move-inArrivals
- Term timeResidents on site
- Move-outDepartures
Move-inA busy period planned in advance, so common areas, access and outstanding repairs are dealt with before residents arrive.
Term timeStudents live on site around the clock. Fast repairs, working safety systems and clean common areas directly affect daily life.
Move-outPlanned with the same care, so issues found as residents leave are logged, owned and put right.
We also support offices, retail, mixed-use, industrial, warehouse and leisure property.
Service commitments
Response times counted in working hours
Emergencies are different: they are attended within 2 hours, 24 hours a day, 7 days a week.
Including nights, weekends and bank holidays.
For issues that are not emergencies.
Every reported issue receives a response.
Until the issue is closed.
Rent and service charges
Rent held in a designated client account
We collect rent on the owner's behalf and hold it in a designated client account. Service charge budgets, apportionment and the year-end audit are handled in-house.
- Step 1
Occupiers pay rent
Rent is collected on the owner's behalf.
- Step 2
Designated client account
Rent is held in a designated client account.
- Step 3
Service charges
Budgets prepared, costs apportioned between occupiers, year-end audit completed.
- Step 4
Owner reporting
Monthly reports, plus service charge information in the client portal.
We do not provide lettings or tenancy management. Our focus is on running the building and its finances well.
English and Chinese
Work with us in English or Chinese
Owners and occupiers can work with us in either language. We also act for international and Chinese-owned companies that want an independent UK property management company to take over the running of their premises, communicating in Chinese as well as English from onboarding through to monthly reporting.
我们提供中英文服务，从接管到每月报告，都可以用中文与我们沟通。
OwnerCan you send this month's report for the building?
Homoon FMYes. Open issues, completed works and service charge information are in your portal.
业主可以用中文发给我一份摘要吗？
Homoon FM可以，我们会用中文为您整理本月的报告摘要。
All services
Choose a service
Each service page explains what is included, who does the work and how it is reported.
Hard FM
All building systems, planned maintenance and repairs.
Hard FMSoft FM
Cleaning, waste, security and front-of-house.
Soft FMCompliance
Checks, records, reminders and remedial actions.
ComplianceReactive maintenance
Emergencies attended 24/7 within 2 hours.
Reactive maintenanceProperty management
Inspections, rent collection, service charges, reporting.
Property managementSectors
Including student accommodation.
FM by sectorRefurbishment
Smart retrofit, office refurbishment and change of use.
RefurbishmentConstruction
Delivered to RIBA stages, CDM 2015 and JCT processes.
ConstructionTaking on a property
How we take on and manage a property
Delivered by our own staff and specialist subcontractors held to KPIs we set, under one accountable manager.
- 1
Onboarding
We learn the building, its occupiers, contracts and records, and hand over properly from any previous manager.
At least two weeks - 2
Ongoing control
Issues are captured with location, urgency and evidence, and each has a defined owner.
- 3
Early intervention
Inspection findings become tracked actions, so risks are raised before they become expensive.
- 4
Reporting and review
Monthly reporting, with work orders, PPM, compliance and reports in the client portal.
Questions
Frequently asked questions
What is the difference between property management and facilities management?
Property management looks after the building as an asset, including inspections, rent collection, service charges and reporting to the owner. Facilities management keeps its systems and services working day to day. Homoon FM provides both.
Do you collect rent?
Yes. We collect rent on the owner's behalf and hold it in a designated client account. We do not provide lettings or tenancy management.
How quickly do you attend?
Emergencies are attended within 2 hours at any time of day or night, every day of the year. Non-emergency issues are attended within 48 working hours. Every report receives a response within 24 working hours, with progress updates within 72 hours.
How long does onboarding take?
At least two weeks, depending on the building and the information available from the previous manager.
How are your fees structured?
We offer either a percentage of rent or a fixed fee, depending on what suits the property and the owner.
Can you work with us in Chinese?
Yes. We work with international and Chinese-owned businesses that want a UK property management company to take over the day-to-day management of their premises, and we can work with clients in Chinese as well as English.
Get started
Tell us about your property
Share the property type, location and what you want to improve, and Homoon FM will reply with a practical next step.