Soft FM management you can see working
Cleaning, waste, security and front-of-house for owners, managing agents and occupiers, scoped to each building, checked on site and corrected when standards slip.
- Reception and entranceFront-of-house standardCheckingMeets standard
- WashroomsAgainst the cleaning specificationCheckingMeets standard
- Bin storeLogged with photo and locationCheckingShortfall logged
- Car park lightingA hard FM cause foundCheckingPassed to hard FM
An example walk-round. Not a real building.
Services
Soft FM services we provide
The day-to-day services that shape how a building looks, feels and operates, and what occupiers notice first.
Cleaning
Agreed specifications and frequencies, with quality checked against them.
Waste management
Organised collections, segregation and bin stores that do not create complaints or hazards.
Security
Attendance, procedures and communication with occupiers.
Front-of-house
Reception and common areas presented the way the owner intends.
Daily building standards
Routine walk-rounds to spot problems before occupiers have to report them.
Scoped to each property
No fixed package: each specification aims for the best possible cost and the most value from every service.
Our approach
Soft FM fails quietly. We check it out loud.
Standards drop a little at a time. We manage soft services with the same discipline we apply to maintenance.
- Step 1
Set the standard
What "good" looks like for cleaning, waste, security and front-of-house, written down.
- Step 2
Check it on site
Quality checked in person; findings logged with photos and location.
- Step 3
Act on what we find
Each shortfall gets an owner and a next step, and is confirmed as put right.
- Step 4
Review performance
Monthly reporting on recurring problems, KPI performance and service risks.
Our people and partners
Own staff and specialists, one accountable manager
Soft FM is delivered by Homoon FM's own staff and by specialist subcontractors. Subcontractors are held to KPIs that we set, which gives us an objective way to measure quality and to act quickly if standards slip.
- Stained carpet reportedFound on a cleaning checkNewCause found
- Roof leak aboveThe real causePendingRepair assigned
- Leak repairedHard FM, same teamPendingVerified
- Carpet cleanedBack to standardPendingClosed
Because we also provide hard FM and reactive maintenance, problems found on soft FM checks go straight into the repair process.
Who it is for
For buildings that should feel well run
Owners of multi-let buildings
Common parts kept to a consistent standard.
Managing agents
Cleaning, waste and security handled across their properties.
Corporate occupiers
Premises that feel well run without managing several suppliers.
Every property type
Whole buildings or single floors, including student accommodation and more.
Related
Joining up soft and hard FM
Many soft FM complaints have a hard FM cause. One team keeps them in one process.
Questions
Frequently asked questions
What does soft FM include?
Soft FM covers people-focused, day-to-day building services such as cleaning, waste management, security and front-of-house. It sits alongside hard FM, which deals with the building fabric and its systems.
Is there a standard soft FM package?
No. Each project is scoped to the needs of the building, aiming for the best possible cost while getting the most value from every service.
How do you measure soft FM quality?
We agree written standards for each service, check them on site, log shortfalls with evidence and track them until they are corrected. Subcontractors are also measured against the KPIs we set, and results are summarised in monthly reporting.
How can occupiers raise a soft FM issue?
Occupiers can speak to our on-site staff or use our emergency phone line for urgent problems. A QR-code reporting tool for uploading photos and videos is coming soon.
Raise the standard
Cleaning, waste or front-of-house inconsistent?
Let us know the property type, location and the problems you are seeing, and we will suggest a practical next step.