Who we are
This website, www.homoon.co.uk, is run by Homoon Ltd ("Homoon", "we", "us"), a company registered in England and Wales. Company details on Companies House.
Homoon Ltd is the controller of the personal information described in this policy. For any question about this policy or your personal information, please contact us through our contact page.
We have completed the Information Commissioner's Office (ICO) self-assessment and are not currently required to register or pay the data protection fee.
What we collect
When you send an enquiry
Our enquiry form asks for:
- your name and email address
- your company or organisation (optional)
- the property location and type, and the service you are interested in
- your message, and anything else you choose to include in it
Please do not include sensitive information, such as health details, in your message.
When you use a client portal
If you are a client, our FM Portal and Refurbishment Portal hold the details needed to give you access, such as your name, email address and sign-in records, together with the property or project information we share with you there. [待确认 separate portal notice]
When you visit the website
Like most websites, our website host automatically processes technical information such as your IP address, browser type and the pages you visit, to deliver and secure the website. See Cookies.
Why we use it, and our lawful basis
Under UK data protection law we must have a lawful basis for each use of your personal information.
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry and, if you ask, preparing a proposal | Steps taken at your request before entering into a contract; and our legitimate interests in responding to business enquiries |
| Providing our services and client portals to clients | Performance of a contract |
| Keeping business, tax and accounting records | Legal obligation |
| Running, securing and improving the website | Our legitimate interests in operating a secure, working website |
| Understanding how the website is used, through Webador's visitor statistics | Our legitimate interests in improving the website; where cookies that are not strictly necessary are involved, your consent |
| Non-essential cookies | Your consent, which you can withdraw at any time |
We do not sell your personal information, and we do not use enquiry details for marketing. We use them only to follow up your enquiry and any business that results from it.
International transfers
Some of our providers may process personal information outside the UK, for example in the European Economic Area or the United States. Where this happens, we rely on safeguards recognised under UK data protection law, such as UK adequacy regulations or the International Data Transfer Agreement or Addendum. [待确认 provider data locations and safeguards]
How long we keep it
- Enquiries that do not proceed: kept for up to 6 weeks, then deleted.
- Client and project records: kept for the length of our contract and for up to 12 months after it ends, except where the law requires us to keep them for longer. For example, UK law generally requires companies to keep accounting and tax records for 6 years.
- Portal accounts: closed when you no longer need access; related records follow the client record period above.
Cookies
Our website is built on Webador, which uses cookies that are needed for the website to work and to remember your cookie choice.
We also use Webador's built-in visitor statistics. These show us, in summary form, how many people visit the website and which pages they view, so that we can improve it. We do not use them to identify individual visitors.
Cookies that are not strictly necessary are only set with your consent, which the cookie banner asks for when you first visit. You can change your choice at any time by clearing your cookies or through your browser settings.
Your rights
Under UK data protection law you have the right to:
- AccessAsk for a copy of the information we hold about you.
- RectificationAsk us to correct information that is wrong or incomplete.
- ErasureAsk us to delete your information in certain circumstances.
- RestrictionAsk us to limit how we use your information.
- ObjectionObject to uses based on our legitimate interests.
- PortabilityReceive information you gave us in a reusable format.
Where we rely on your consent, you can withdraw it at any time. To use any of these rights, contact us through our contact page. We will respond within one month, and there is normally no charge.
Complaints
If you are unhappy with how we have handled your personal information, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator: ico.org.uk/make-a-complaint.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Homoon will never ask for your portal password by email. If you receive a suspicious email that claims to be from us, contact us through our contact page.